Academy for Scheduling Excellence ™

Oct 2-3, 2014

Finally! A comprehensive two-day course that specializes in training your front desk staff to better control the phones, boost your new patient numbers, and excel in other activities that will result in increased income!

Speaking at this event:

Sandy Pardue, Director of Consulting

This Highly Rated Skill-Training Course Will Teach…

  • How to effectively handle incoming calls that produce favorable results
  • Effective verbal skills to increase treatment acceptance
  • How to retain more patients
  • How to double your new patient average
  • Answers to difficult patient questions that put your staff on the spot
  • Processes to eliminate no-shows and to control broken appointments
  • Internal marketing skills
  • Customer service enhancement skills
  • Techniques for increasing case acceptance
  • Ways to detect and handle patient objections
  • Verbal skills and protocols to increase office revenues
  • How to increase doctor and hygiene production
  • How to detect and handle upset patients before they become a lost patient
  • Ways to become more efficient
  • Procedures to remove blind spot and locate barriers that hold back the practice
  • Ways to improve your advertising results
  • How to create lasting impressions
  • Work better as a team